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Telephone or Broadband (Internet) Assistance – Verizon New Jersey – Communications Lifeline


Verizon New Jersey partners with NJ SHARES for Communications Lifeline outreach and enrollment efforts. NJ SHARES is a statewide, nonprofit 501(c)(3)corporation organized to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their communications and energy bills. Through NJ SHARES more New Jerseyans in need of this critical telecommunications safety net are aware of and able to benefit from Communications Lifeline.


In an emergency, who can afford not to stay connected? Now, for those in need, Verizon Communications makes residential telephone service or broadband (Internet) more affordable in its service area by offering Communications Lifeline service for qualified, low-income customers.


Lifeline is a government assistance program that offers discounts to qualified low-income customers.

Verizon offers Lifeline plans for home phone service or broadband (internet) service. The broadband discount plan is limited to Fios internet service at a speed of 10 megabits per second or above.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill.

Some states also provide a discount on the cost of installing new home phone service and toll blocking is available at no charge to Lifeline customers.

Only one Lifeline discount is allowed per household and a household is not permitted to receive Lifeline benefits from multiple providers.

Lifeline service is a non-transferable benefit.

Other providers may use terms other than "Lifeline" to describe the Lifeline assistance program. lf you are receiving a discount from another provider you are not eligible for the Lifeline discount with Verizon.

Qualifications for the Lifeline discount program vary by state. Only eligible customers may enroll. Please contact our partners in NJ at NJ SHARES 1-888-337-3339.

You must meet certain qualifications for the Lifeline discount and you will be required to provide proof of participation in an eligible program, or your income must be at or below the established guidelines. You may also qualify with verification of eligibility in a state government database.

  • Supplemental Security Income (SSI)
  • Medicaid
  • SNAP (Supplemental Nutrition Assistance Program, formerly known as Food Stamps)
  • Section 8 Federal Public Housing Program
  • Federal Veterans Pension
  • Federal Veterans Survivors Pension
  • Eligibility based on income (below 135% of the Federal Poverty Line)


If you are Not Participating in one of the above programs and your annual income is at or below 135% of the federal poverty income level*, then you qualify for Communications Lifeline. You can call NJ SHARES at 1-888-337-3339 for questions or information on enrollment.

*Federal poverty guidelines are issued each year in the Federal Register by the U.S. Department of Health and Human Services (HHS).

Only eligible consumers may enroll in the program. You may qualify for Lifeline service if you can show proof that you participate in certain government assistance programs or your annual income is 135% or below the Federal Poverty Guideline. If you qualify based on income, you will be required to provide income verification. In addition, the Lifeline program is limited to one discount per household consisting of either wireline or wireless. Therefore, you are required to certify and agree that no other member of the household is receiving Lifeline service from Verizon or another communications provider. Lifeline service is a non-transferable benefit. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment, or may be barred from the program.

All rates, terms and conditions included in this notice are subject to change and are current at the time of printing.

Instructions for the USAC Lifeline Application

Download and Print the Mail-in Application

Download and Print Household Worksheet

View Frequently Asked Questions (FAQ)

For Communications Lifeline Eligibility and Enrollment Information
Call NJ SHARES at 1-888-337-3339 Monday through Friday 8:30am to 5:30pm.

NJ SHARES, Inc. is a statewide, nonprofit 501(c)(3) corporation organized to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their communications and energy bills.

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1901 North Olden Avenue Extension, Suite 40, 2nd Floor | Ewing, NJ 08618
Phone: 609-883-1626 | Toll Free: 1-888-337-3339 | Fax: 609-883-0133 | Email
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