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Telephone Assistance – Verizon New Jersey – Communications Lifeline

Verizon New Jersey partners with NJ SHARES for Communications Lifeline outreach and enrollment efforts. NJ SHARES is a statewide, nonprofit 501(c)(3)corporation organized to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their communications and energy bills. Through NJ SHARES more New Jerseyans in need of this critical telecommunications safety net are aware of and able to benefit from Communications Lifeline.


In an emergency, who can afford not to have a telephone? Now, for those in need, Verizon Communications makes residential telephone service more affordable in its service

area by offering Communications Lifeline service for qualified, low-income customers.

Verizon New Jersey Inc. Lifeline Service in New Jersey:

Lifeline is a government assistance program that is supported by the New Jersey Board of Public Utilities and the Federal Communications Commission.  Verizon offers the following Lifeline-supported services as an Eligible telecommunications Carrier:


Flat Rate $ 1.95*

Message Rate $.40*

Low Use Message Rate – no rate

*Reflects rate after Lifeline Credits are applied.


Only eligible consumers may enroll in the program.  You may qualify for Lifeline service if you can show proof that you participate in certain government assistance programs or your annual income is 150% or below the Federal Poverty Guideline and you are 65 years of age or older. If you qualify based on income, you will be required to provide income verification. In addition, the Lifeline program is limited to one discount per household consisting of either wireline or wireless. Therefore, you are required to certify and agree that no other member of the household is receiving Lifeline service from Verizon or another communications provider.  Verizon also provides Lifeline Service to residents of federally recognized lands who meet Native American Lifeline criteria. Lifeline service is a nontransferable benefit. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment, or may be barred from the program.


Am I Eligible for This?

 It’s easy to figure out if you’re eligible. You are eligible:

1. If no one claims you as a dependent on his or her income taxes (unless you are at least 60 years old) and you receive benefits from one of these programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • General Assistance (GA)
  • Supplemental Security Income (SSI)
  • Home Energy Assistance Program (HEAP)
  • Lifeline Utility Credit/Tenants Lifeline Assistance
  • Pharmaceutical Assistance to the Aged and Disabled (PAAD)
  • Section 8 Federal Public Housing Program
  • National School Lunch Program
  • Temporary Assistance to Needy Families/Work First New Jersey (TANF/WFNJ)


2. If you are age 65 or over and are not participating in one of the above programs and your annual income is at or below 150% of the federal poverty income level*, then you qualify for Communications Lifeline.  You can call NJ SHARES at 1-888-337-3339 for questions or information on enrollment.

*Federal poverty guidelines are issued each year in the Federal Register by the U.S. Department of Health and Human Services (HHS).  Current poverty guidelines are available at the HHS Website.

To find out more information, you may also call the Universal Service Administration Company (USAC), which administers Lifeline for the FCC by calling 1-888-641-8722 or by accessing their website at



Don't Want To Apply Online?
Download and Print the Mail-in Application
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For Communications Lifeline Eligibility and Enrollment Information
Call NJ SHARES at 1-888-337-3339 Monday through Friday 8:30am to 5:30pm.

NJ SHARES, Inc. is a statewide, nonprofit 501(c)(3) corporation organized to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their communications and energy bills.

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New Jersey SHARES
1901 North Olden Avenue Extension, Suite 40, 2nd Floor | Ewing, NJ 08618
Phone: 609-883-1626 | Toll Free: 1-888-337-3339 | Fax: 609-883-0133 | Email
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